Business FAQs

How do I create a 728 SKIN account and what are the benefits of doing so?

Creating an account with us has many benefits. With an account, you can earn rewards, enjoy faster checkout times, and easily access your order history. Plus, it's quick and easy to set up! Simply click the "Create an Account" button on our website to get started. We believe in making your shopping experience as seamless and enjoyable as possible, and having an account with us is just one of the ways we achieve this goal. So why wait? Sign up today and start enjoying the perks of being a valued customer!

How can I track my order?

After making a purchase with us, you'll receive an email confirmation shortly thereafter. This confirmation will include a tracking number and a link to track the progress of your package. You can easily view the updated tracking information through the link provided, which will give you real-time updates on the status of your shipment. So sit back, relax, and let us take care of everything - we've got you covered!

How long will it take for me to receive my package?

We know you're excited to receive your order, and we do our best to get it to you as quickly as possible. Typically, domestic orders are delivered within 5-7 business days. However, please keep in mind that shipping carriers may experience unexpected delays that are outside of our control. While we strive to ensure timely delivery, these delays can occasionally occur. If you have any concerns about the status of your shipment, please don't hesitate to reach out to our customer service team at hello@728skin.com and we will be happy to assist you. 

When will I receive my refund?

We understand that you may need to return an item from time to time, and we strive to make the reimbursement process as simple and efficient as possible. Typically, it takes 5-7 business days for the reimbursement to be processed and reflected in your account. We recommend keeping an eye on your bank account during this time, as it will give you an indication of when the reimbursement has been received. If you have any questions or concerns about the reimbursement process, please don't hesitate to contact our customer service team at hello@728skin.com and we will be happy to assist you. 

What can I do if my product was broken in transit?

At our company, we take great care in ensuring that your packages are delivered to you in a timely and secure manner. Once your package leaves our facility, it is under the control of the shipping carrier, as stated in our shipping policy. Unfortunately, there are times when packages may be lost, stolen, or damaged in transit, which is out of our control. 

What payment methods do you accept?

We accept Visa, MasterCard, AMEX, Discover, Apple Pay, Google Pay, and Shop Pay.